The study, now in its 28th year, measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). The study measures buyer satisfaction based on four factors (in order of importance): working out the deal (17%); salesperson (13%); delivery process (11%); and facility (10%). Rejecter satisfaction is based on five factors (in order of importance): salesperson (21%); fairness of price (8%); experience negotiating (8%); variety of inventory (7%); and facility (7%). Overall sales satisfaction improves by 13 points (on a 1,000-point scale) year-over-year, to 686 from 673 in 2013.
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Hi Everyone, RAIN or SHINE we will visit Pinnacles National Park on Saturday, November 11, 2017. MEETING/DEPARTURE TIME: 9:00am/9:30am ...
MINI Dominates JD Power Dealer Satisfaction Ratings
Posted by NorCal MINIs