MINI dominated the JD Power Dealer Satisfaction Ratings. According to
AutoSpies.com:
The study, now in its 28th year, measures satisfaction with the sales experience among new-vehicle buyers and rejecters (those who shop a dealership and purchase elsewhere). The study measures buyer satisfaction based on four factors (in order of importance): working out the deal (17%); salesperson (13%); delivery process (11%); and facility (10%). Rejecter satisfaction is based on five factors (in order of importance): salesperson (21%); fairness of price (8%); experience negotiating (8%); variety of inventory (7%); and facility (7%). Overall sales satisfaction improves by 13 points (on a 1,000-point scale) year-over-year, to 686 from 673 in 2013.
