tag:blogger.com,1999:blog-5569461756512250550.post1161625262516919737..comments2009-07-02T11:45:02.760-07:00NorCal MINIshttp://www.blogger.com/profile/01191881935940868649noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5569461756512250550.post-31530358722411132462009-07-02T11:45:02.760-07:002009-07-02T11:45:02.760-07:00This is Jeff for Midas and we are committed to quality and customer satisfaction at each of our 1,600 locations. We know how important a customer’s trust is and we always ask for real feedback after each visit to help us understand how each of our locations is living up to the Midas Guarantee.<br /> <br />This is how it works if you have a compliment or complaint:<br /> <br />• Contact us directly at http://www.midas.com/AboutMidas/ContactUs/tabid/167/Default.aspx<br />• Fill out a survey at http://midassurvey.zoop.net/index.html?lang=en<br />• Speak to a Care Representative at 1 1-800-621-8545<br />• Stop by any of our locations and fill out one of our confidential customer survey cards<br /> <br />We take each inquiry very seriously and have the following protocol to ensure a fair resolution:<br /> <br />• Every inquiry is assigned a unique case number, recorded in our database and routed to the shop<br />• If there is no resolution after 72 hours, the case is elevated to a regional supervisor<br />• Each franchisee is held accountable for resolution and a Customer Care representative will ensure it is followed through<br /> <br />We are dedicated to delivering upon the Midas Promise. Please help us commend and reward our employees that make this happen, and tell us ways to stay on track to deliver a consistent experience that makes Midas remarkable.Jeff4Midashttp://www.midas.comnoreply@blogger.com