J.D. Power Rates Customer Service On The 2012 Convertible

What do you think of these numbers?

Customer Service Index (CSI) Study
Service Ratings


Overall Service Satisfaction 5.0
Service Facility 5.0
Vehicle Pick-Up 5.0
Service Advisor 5.0
Service Initiation 4.0
Service Quality 5.0

[Source: J.D. Power]