Lodging Planner for Lake Tahoe Weekend Run - May 18 - 19, 2024

Saturday and Sunday overnight run to South Lake Tahoe. Enjoy the backroads, less traveled, and even more scenic than your usual run up the f...

MINI Dealer Service Tops J.D. Power Customer Service Index

Automotive News reports that MINI and Lexus top their index over non-dealers and their rivals in customer satisfaction with service departments:
In J.D. Power's annual U.S. Customer Service Index study, dealer service departments averaged 787 points on a 1,000-point scale, up 19 points from a year ago. Nondealer facilities averaged 749 points.
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Mass market brands scored much lower than their luxury counterparts, but BMW's Mini took the top spot in the segment for the second straight year, earning 809 points.
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The study is based on responses from more than 84,000 owners and lessees of 2007 to 2011 model vehicles surveyed between October and December 2011.